Jackie Jose

Experience

1. Associate Vice President, Business & Private Banking - Nab Innovation Centre India

   NAB

   Sep 2023 — Present · Gurugram, IN

   Enable team to be effectively living organisation values of TOFU, Excellence for Customer, Growing Together & Be Respectful• Improve performance metrics including productivity, utilisation and quality• Build strong relationships across teams and key stakeholders• Develop capability and highly engaged workforce• Embed a high-performance culture, including Individual Development Plans and Career progression• Assist colleagues with adherence to training plans & regular refresher sessions to maintain consistency in quality & performance• Lead team to achieve business and customer outcomes by effectively managing portfolio and strong communication with bankers for timely execution• Utilize data analytics and performance metrics to assess business performance and drive continuous improvement initiatives• Oversee customer relationship management ensuring exceptional service delivery and retention• Foster collaboration and manage cross-functional teams to achieve departmental goals• Ensure process compliance with banking regulations• Effectively communicate with both internal and external stakeholders to foster trust and transparency• Implement Key Performance Indicators to measure and enhance departmental performance.

Education

• Jai Narain Vyas University

  Bachelor of Commerce (B.Com.), General Studies

  2003 — 2006

• Indian Institute of Management, Calcutta

  Executive Program for Young Professionals

  2011 — 2012

Skills

• Customer Service
• Service Delivery
• Process Excellence
• Management
• Outsourcing
• Team Management
• Process Improvement
• Bpo