Jackie Howard
S.V.P. at Sandy Spring Bank
- Role
- Director of Strategic Initiatives at Sandy Spring Bank
- Location
- Columbia, MD, US
- LinkedIn followers
- 500 followers
Experience
Director of Strategic Initiatives
May 2003 — Present · Columbia, MD, US
Director of Strategic Initiatives at Sandy Spring Bank (SASR) since 2003. Responsible for strategy execution with an acumen for aligning business and technology. Experience in leveraging technology and functional processes to increase revenue and drive efficiencies across all lines of business. Leads programs and projects focused on Sales and Service effectiveness including, Customer Relationship Management (CRM), CX focused business process reengineering and customer profitability.Jackie also has responsibility for the Project Management Office where she leads strategic, technical and business projects across all lines of business. She also heads up all merger and acquisition implementations. Her responsibilities include the development and evaluation of RFPs, and acquisition of software including negotiating vendor agreements. Prior to joining Sandy Spring Bank, Jackie was employed by Allfirst Bank (M&T) in Baltimore where she was Senior Vice President of bankwide Business Process Reengineering, She was responsible for the development and implementation of the Bank’s Customer Relationship Management strategy including the design of sales and service processes and the implementation of a bank wide CRM application.
Skills
- Salesforce.com Consulting
- Portfolio Management
- Contract Negotiation
- Loans
- Retail Banking
- Business Strategy
- Process Improvement
- Banking
- Risk Management
- Credit
- Salesforce.com Implementation
- Vendor Management
- Strategy
- Project Management
- Crm
- Strategic Planning
- Management
- Customer Relationship Management (Crm)
- Visio
- Program Management
- Commercial Banking
- Mortgage Lending
- Business Process Re-Engineering
- Pmo
- Business Process Improvement
- Commercial Lending
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