Jackie Hossler
Sr Business Process Analyst/Agile Coach at IBM (formerly Octo)
- Role
- Sr Business Process Analyst Agile Coach at IBM
- Location
- Manchester, MD, US
- LinkedIn followers
- 500 followers
About Jackie Hossler
Dynamic leader skilled at building trust and transparency among teams, clients, and…
Experience
Sr Business Process Analyst Agile Coach
Jun 2019 — Present · Manchester, MD, US
Served pivotal role as portfolio Agile Coach for the modernization of Centers for Medicare & Medicaid Services (CMS) Medicare claims processing and payment systems. Improved product management and software development practices that support Medicare claim reimbursements for over 34 million Medicare providers and beneficiaries.• Enabled successful delivery on a $10 million portfolio, including a CMS systems modernization contract and two agile coaching sub-contracts.• Created and facilitated over 20 workshops and trainings, successfully empowering leadership and teams to define program vision, mission, Objectives and Key Results (OKRs), and strategic roadmaps.• Cultivated strong relationships with senior management, program partners, sponsors, and team members to foster alignment, trust, and resilience. • Modeled continuous improvement practices, including executing six Proofs of Concepts to test small process changes prior to conducting an Agile Pilot.• Implemented product management and Agile ceremonies to optimize collaboration and transparency across the program.• Coached 28 CMS Directors, Program Managers, Product Owners, Release Managers, and stakeholders on Product Management and Lean-Agile principles.• Collaborated with 11 program partners to drive adoption of Lean-Agile principles and practices to improve predictability and outcomes of software delivery.• Monitored flow metrics and other data to identify opportunities for improvement.
Education
Catonsville Community College
Associate of Arts, Computer Information Systems
1981 — 1988
North Carroll High
Diploma, Academics
Carroll County Career and Technology Center
Certificate of Data Processing, Data Processing
1980 — 1981
University of Maryland Global Campus
Management Studies
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