Jackie Horton

Manager, Product Manager @Capital One

Led a cross-functional team effort to modernize the Bank Collections and Recoveries customer and associate experiences supporting 120 associates and 3.4M customers during an era of complex change throughout Capital One’s rise to emerge as the U.S.’s 6th largest bank. Maintain a seat at the leadership table and collaborate across all levels as a trusted partner to Technology, Business Analysts, Design, and Operations throughout strategic planning and implementation of large and complex product implementation Built a comprehensive business plans, incorporating human, business, technology, and risk mitigation to report on the current state of the business and identify opportunities to improve operations Secured budget from senior leadership for four additional technology teams to support bank collections and recoveries experience improvement and infrastructure modernization Designed and delivered engaging learning courses to Product Managers across the Capital One enterprise