Jackie Counts

About Jackie Counts

I am a results-producing, strategic leader who thrives on challenging the status quo and finding innovative solutions. My unwavering focus is on driving EBITDA growth, increasing NPS scores, and achieving net customer gains. I possess a natural curiosity and adaptability, and I excel at rallying teams together to elevate outcomes. As an ambitious problem solver, I have a knack for developing compelling data stories that inspire decisions, drive actions, and foster continuous improvements.What I am Passionate AboutI find immense joy in directly impacting customers and elevating their overall experience. My approach involves leveraging data to identify pain points throughout the entire customer journey, from the initial buy flow to installation and repair processes. Once these pain points are identified, I collaborate cross-functionally to develop and implement effective solutions. By doing so, I strive to ensure a seamless and satisfying experience for every customer. My Leadership Philosophy As a servant leader with a strong team mindset, my primary goal is to support my team and enable their success. I actively work to remove any obstacles that hinder their progress and ensure they have the necessary resources and support to thrive. In addition, I firmly believe in practicing radical candor, which means genuinely caring about my team members on a personal level while also fearlessly providing direct feedback and challenging them to grow and excel. Highlighted Achievement Leading a profound cultural and performance transformation within a vast team of over field operations managers and technicians.Embracing the Joys of My Work: Unveiling What I Love MostBeing a part of AT & T, a global telecommunications leader with extensive reach, provides me with an unparalleled opportunity to make a profound impact. With AT & T\'s vast resources, diverse partnerships, and expansive network, I have the platform to drive transformative change, shape industry trends, and enhance the lives of millions of customers worldwide. By leveraging AT & T\'s scale and influence, I can spearhead innovative solutions, foster collaboration, and contribute to a more sustainable and inclusive future. It is an extraordinary chance to create lasting positive change on a global scale. Open to networking and connecting; feel free to reach out on LinkedIn. I’m happy to hear from you!

Experience

1. Vice President Field Operations

   Optimum

   Jan 2025 — Present · TX, US

Education

• Central Michigan University

  Bachelor of Science, Business Administration/Finance

  2005 — 2009

• Michigan State University School of Human Resources and Labor Relations

  Masters, Human Resources/Labor Relations

  2009 — 2011