Jackie Britt

About Jackie Britt

Experienced Retail Professional who focused on development within Human Resources due to a demonstrated success in putting people and culture as a primary focus. Extremely passionate about training, development and succession planning. Dynamic leader who is skilled at creating a positive culture focused around teamwork and employee morale, while driving the customer and employee experience. Driven professional with a BS focused in Sport Management/Recreation from Carthage College and a HR Management Certificate from University of Texas.

Experience

1. Director of Retail & Development - Rank Rally

   Levy Restaurants

   Dec 2024 — Present · Austin, TX, US

   Responsible for all aspects of strategy regarding retail operations at Q2 Stadium (Austin FC).• Designed a structured orientation that is consistent for all Rank + Rally hourly onboarding covering customer service expectations, key policies and operational procedures.• Support Rank + Rally properties when needed to provide training and development regarding people, culture, and performance.• Assist in creating on-boarding content combined with a training schedule that is specific to retail leadership focused on customer service, sales & operation techniques along with inventory management.• Support new business transition through appropriate people development, training and regular communication with stakeholders.• Identify top talent within our organization and formulate a succession planning strategy to assist with retention and internal growth.

Education

• Carthage College

  Bachelor of Science (B.S.)