Jacki Engstrom

About Jacki Engstrom

Accomplished and results-driven IT Leader and Project Manager. Customer-focused and skilled in Project and Service Lifecycle Management. Proven ability to manage complex global IT programs and projects. Experienced in IT Infrastructure Library (ITIL) Project and Program Management (PMP) and Process Reengineering. Recognized as strong leader and team-builder. Extensive experience managing Infrastructure services including Global Networking, Telecommunications, Unified Communications, Messaging, Mobility, as well as Service Desks and Desktop Support teams. Strong background in managing Mergers, Acquisitions and Divestitures along with planning and execution of key IT service integrations. Experience also includes applications management, with a strong focus driving internal business application roll-outs and business process improvements. Key Strengths:LeadershipCollaborationProject ManagementProgram ManagementCustomer Relationship ManagementVendor Management and Negotiations Contract Negotiations and Management Disaster Recovery and Business Continuity Planning

Experience

1. Sr Director, IT Support Services

   Intuitive

   Apr 2021 — Present · Sunnyvale, CA, US

   Responsible for Intuitive\'s Global IT Support Services team, providing IT Support to Intuitive\'s amazing employee base. IT Support Services includes ServiceDesk, tech:bars, Deskside support, Engineering and Manufacturing Support, Executive Support and Event support. Besides managing day to day support operations, this role is also focused on delivering innovative support solutions when and where Intuitive\'s employees need them.

Education

• San José State University

  Masters, Library Science

• San José State University

  BA, Social Science

Skills

• Enterprise Software
• Bmc Remedy
• Itil Certified
• M&a - Is Infrastructure Integration and Divestiture Expertise
• Project Planning
• Agile Methodologies
• Management
• Sharepoint
• Staff Management
• Unified Communications
• Foundation Certificate in IT Service Management
• Contract Negotiation
• Quality Assurance
• Pmp
• Leadership
• Business Process Improvement
• Service Desk
• IT Infrastructure Management
• Software Development Life Cycle (Sdlc)
• Outsourcing
• Software as a Service (Saas)
• Requirements Analysis
• Cloud Computing
• Software Development
• Program Management
• IT Operations
• Crm
• Itil
• Project Management
• Cross-Functional Team Leadership
• IT Infrastructure and Operations Management
• Training Delivery
• Information Technology
• Call Center Administration
• IT Service Management
• Integration
• Vendor Management
• Client Services
• IT Staff Management
• Process Improvement