Jack Hobbs
Client Relationship Manager @LEDFlex Group
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WORK HISTORY
Client Relationship Manager @LEDFlex Group
Key Responsibilities:• Client Relationships: Building and maintaining strong relationships with clients, including daily contacts and key decision-makers.• Issue Resolution: Overseeing and coordinating responses to technical, contractual, and invoicing queries with relevant internal teams.• Internal Communication: Facilitating clear and effective communication across departments to ensure alignment.• Team Leadership: Leading and collaborating with the Project team to manage order processing, distribute quotes, and provide guidance and support.• Client Satisfaction: Chairing regular team meetings to monitor client satisfaction and identify opportunities for increased engagement and sales.• Cross-Selling: Actively identifying cross-selling opportunities by asking insightful questions and generating new leads.• Lead Management: Take ownership of new lead opportunities, ensure internal teams are informed, and drive leads to completion.• Sales Collaboration: Partner with the sales team to reflect on current client opportunities and maintain a strong pipeline.• Process Improvement: Identify and implement improvements in processes and the client experience.• Documentation: Record and refine processes to support team efficiency and smooth operations.
EDUCATION
The Lord Williams's School
GCSE's
The Lord Williams's School
A2 and A Level, Media Studies, ICT, Product Design
ABOUT JACK HOBBS
Client Relationship Manager | LEDFlexAs a Client Relationship Manager at LEDFlex, I specialise in helping in delivering premium linear lighting solutions tailored to the evolving needs of architects, designers, and businesses. With a strong foundation in customer service, operations, and project management, I bridge the gap between visionary concepts and cutting-edge lighting technology.In my role, I lead and manage the estimation and sales team, ensuring seamless coordination between client needs and project execution. By overseeing quotations, project feasibility, and pricing strategies, I help drive efficiency and accuracy in delivering tailored lighting solutions that exceed expectations. LEDFlex has a deep knowledge in premium linear lighting solutions, and I help offer expert guidance on product selection, technical specifications, and optimal lighting applications for various projects.Key Areas of Expertise: Client & Account Management – Cultivating long-term relationships and ensuring exceptional service delivery. Sales & Estimation Leadership – Managing a high-performing team to provide precise, competitive, and timely project estimations. Lighting Product Knowledge – Providing expert insight on product selection, technical specifications, and application to ensure optimal lighting performance. Project Coordination – Overseeing lighting solutions from concept to completion, ensuring alignment with client visions. Technical & Operational Support – Collaborating with our in-house engineering team to provide guidance on design, installation, and product integration. Market Growth & Brand Representation – Driving LEDFlex’s mission of sustainable, high-quality lighting solutions while upholding customer service excellence.At LEDFlex, we don’t just manufacture lighting; we collaborate with designers and engineers to craft bespoke solutions that redefine spaces. With a deep passion for innovation, creativity, and client success, I take pride in helping in delivering tailored lighting solutions, leading teams, driving sales strategy, sharing expert product knowledge, and ensuring operational excellence.LEDFlex is more than a lighting manufacturer—it’s a hub for engineering extraordinary experiences through sustainable and high-performance linear LED solutions.Let’s connect and illuminate the future together!
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