Jack Bretcher

About Jack Bretcher

Analytical and detail-oriented professional equipped with more than 20 years of diverse…

Experience

1. Chief Operating Officer

   PartnerMD

   Mar 2017 — Present

   Responsible for all aspects of IT as well as Operations at PartnerMD. • Provide day-to-day leadership and management of clinical services, nursing, patient services, IT, facilities, and Project Management. • Responsible for a continual improvement approach to clinical care and patient experience. • Achieved a Net Promoter Score (NPS) of 95 and overall satisfaction score of 4.96 out of 5.0. • Responsible for driving growth, retention, and improved patient experience while managing profitability and cash flow. • Work as a partner with Finance, HR, Sales, and Marketing to achieve PartnerMD’s business goals. • Build a culture of inclusion and support which enables organic improvements in customer experience and profitability.

Education

• University of Pennsylvania

  BSEE, Electrical Engineering and Science

  1982 — 1986

Skills

• Program Management
• Analysis
• Cross-Functional Team Leadership
• Telecommunications
• Enterprise Software
• Healthcare
• Testing
• Analytics
• Quality Assurance
• Product Development
• Executive Management
• IT Strategy
• Vendor Management
• Professional Services
• Salesforce.com
• Crm
• Contract Negotiation
• Saas
• Requirements Analysis
• Strategic Planning
• Strategy
• Negotiation
• Start-Ups
• Sales
• Integration
• New Business Development
• Project Management
• Business Development
• Recruiting
• E-Commerce
• Business Analysis
• Cloud Computing
• Databases
• Strategic Partnerships
• Business Intelligence
• Management
• Entrepreneurship
• Marketing
• Software Development
• Product Management