Jack B.
Technical Analyst @Brunnet Inc
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WORK HISTORY
Technical Analyst @Brunnet Inc
Fredericton, NB, CA
At Brunnet, I’ve played a hands-on role in modernizing IT service delivery, strengthening cybersecurity posture, and aligning infrastructure with business objectives. Working directly with leadership teams, I optimized AutoTask workflows, automated reporting with Python/Power BI, and led critical security initiatives that improved both client outcomes and internal efficiency.Key Achievements- Reduced service desk response times by redesigning AutoTask ticket workflows—improving cross-team visibility and resolution speed- Managed a successful AV migration for 2,800+ endpoints (BitDefender → Huntress) using Datto RMM, minimizing disruption and enhancing threat detection- Led vulnerability scanning and remediation across Windows Servers, endpoints, and firewalls using Tenable Nessus—reducing risk and supporting ISO/SOC2 compliance efforts- Designed and implemented Essential 8 security baselines for SMB clients—boosting cybersecurity maturity and client trust- Developed API-powered dashboards using Python, SQL, and Microsoft Fabric to support real-time insights for sales and service leadership- Reviewed and hardened Conditional Access Policies (Microsoft Entra ID, SharePoint), enforcing zero-trust principles and identity governance.
EDUCATION
Landmark
The Landmark Forum, Illusion of Someday, Pervasive Influence of the Past, New Possibilities, Breakthrough Results
Dovatson Training
Certificate III, Business
Australian College Of Commerce & Management - RTO Code 1441
Certificate III, Information Technology
The National Finance Institute
FNS40217 Certificate IV in Accounting and Bookkeeping, Accounting and Finance
ABOUT JACK B.
With 6 years of experience in IT support, I have a proven track record of delivering results for clients. As an IT Support Technician, I specialize in providing first and second level technical support to a diverse range of customers, ensuring that their IT environments remain stable, secure, and optimized.My skills include managing Azure and Local Active Directories, Azure Cloud Services, Exchange Online, Local Exchange Server, MDM (Endpoint Manager) Build and Management, and Sophos UTM/Firewall Management. I am also proficient in On Premise Windows Server 2016 and 2019, DHCP, Citrix Environment, and FortiGate.My career highlights include leading the planning and management of projects such as mail and phone system migrations and environment builds and migrations from on-premise to hosted environments. I have also successfully reviewed, planned, and remediated Cyber Security for clients against the ACSC Essential 8, ISO 27001, and DESE ISM.Additionally, I have experience providing internal audits and reporting for ISO 27001 ISMS, Essential 8, and DESE ISM. I have worked closely with clients to develop strategies that minimize cyber security risks and provide regular updates on the latest cyber security threats and vulnerabilities. Furthermore, I have provided first-line support for data and security breaches for clients, effectively minimizing their potential impact.As I look for new opportunities, I am interested in exploring management and executive roles where I can leverage my technical expertise and project management skills to drive strategic initiatives and achieve business goals. I believe that my ability to work collaboratively with clients and my customer-centric approach to IT support will be valuable in leadership positions.
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