Jack Waldie
Corporate Resident Experience Director
- Role
- Corporate Resident Experience Director at The Wolff Company
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Corporate Resident Experience Director
Jun 2023 — Present · Seattle, WA, US
Promoted from Senior Lifestyle Director at Revel Communities to the parent company, The Wolff Company.• Oversee the Resident Experience Departments across 13 communities, ensuring exceptional service delivery and program success.• Direct portfolio initiatives to enhance resident engagement and occupancy, achieving a 67% increase in community usage and engagement metrics from 2022 to 2024. • Effectively manage community budgets exceeding ensuring fiscal responsibility and operational efficiency. • Achieved 93% employee retention rate during a portfolio transition involving 144 employees and achieved 12% departmental growth by creating new opportunities for outstanding individuals.• Supervise a transportation budget, achieving a 7.9% cost reduction from 2023 to 2024 without compromising service quality. • Establish strategic partnerships with community organizations, including PT, OT, and health services, contributing to a -7% decrease in resident move-outs from 2023 to 2024.
Education
University of Lincoln
Bachelor of Science (B.Sc.)
2011 — 2015
Skills
- Sports Management
- Management
- Sales
- Money Management
- Event Management
- Personal Training
- Public Speaking
- Football
- Program Coordination
- Working with Children
- Organizational Design
- Scouting
- Social Media
- Sports Marketing
- Sports
- Event Planning
- Player Development
- Fitness
- Leadership Development
- People Skills
- Coaching
- Customer Service
- Time Management
- Personal Development
- Public Safety
- Soccer
- Sports Coaching
- Athletics
- Employee Management
- Leadership
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