Jack Veverka

Practice Manager @Optum

Denver, CO, US

Lead operations of a high-volume primary care practice, managing clinical workflows, staffing, and performance across a team of 18 direct reports and 8 providers, while ensuring alignment with value-based care goals and organizational priorities.• Foster a culture of belonging and psychological safety by leading with empathy, encouraging open communication, and supporting team members’ professional growth—resulting in strong collaboration, trust, and a 94% retention rate.• Serve as a liaison between frontline staff, providers, and executive leadership, ensuring communication flows clearly and initiatives are effectively executed at the practice level.• Collaborates with the market’s medical directors to identify and address administrative burden, leading targeted coaching for providers that improves efficiency of task completion.• Implemented three Lean-based standard work processes, including Standard Visit Close, improving patient adherence and enabling 10% of 2026 Annual Wellness Visits to be scheduled in one month.• Led the successful transition to Epic EHR, coordinating provider and staff training, change management, and system optimization to streamline workflows and enhance care coordination.• Represent the practice with confidence and professionalism in meetings, leadership forums, and cross-functional collaborations; frequently called upon to present updates, lead discussions, and communicate initiatives with clarity and warmth.• Proactively manage patient service recovery efforts, addressing complaints related to care delivery, communication, and billing; collaborate with internal teams to ensure resolution, transparency, and improved patient satisfaction.• Use clinical and operational data to inform decisions, track performance trends, and implement improvements that elevate care quality, patient access, and provider experience.