Jack Morris

About Jack Morris

Comprehensive industry knowledge in Retail Banking, Consumer Finance, Real Estate Mortgage lending, Cards and Auto, with a strong focus on complaints, management, issue management, servicing / default operations, compliance and risk culture. Provided leadership and oversight for Multi-Center and Multi-State Branch Operations performance with staffing of 600+ FTE. A proven professional that has effectively managed multi million-dollar, multi-lines of business. Experience includes the following key areas: • Customer Service / Call Center Operations (Multi State) • Mortgage Origination / Servicing / Branch Operations (Multi State) • Default Management / Collections / Loss Mitigation / Foreclosure / REO / Bankruptcy • Regulatory Compliance (State and Federal) o Worked on CFPB Consent Order resolution of MRAs, created Maps from the 2014 CFPB Mortgage Servicing Exam o Delivered a clean exam result for CFS in the 2017 CFPB Credit Furnishing Exam Interacted regularly with CFPB examiners, including during their site visit o Worked on OCC Consent order to ensure sub-servicers implemented the OCC requirements, developed reporting, monitoring and risks assessments on compliance with the consent order. Developed a QC program to test loan-level compliance by the sub-servicers. o Worked on DOJ / National Mortgage Settlement order. Responsible for implementing enforcement terms for Servicers / Sub Servicer; developed monitoring and reporting, incorporated enforcement terms into existing QC programs • Compliance / Risk Management o Developed high-level solutions to risks and issues identified. Maintained ownership and responsibility for root cause identification • Process Analysis / Design / Improvement / Implementation • Problem Identification / Root Cause Analysis • Business Development • Analytical / Problem Solving Skill set • Strategic Planning / Project Leadership • Line of Business System Conversion / Data Mapping • Relationship / Vendor / Third Party Management

Experience

1. Senior Control Management Specialist

   Wells Fargo

   Aug 2019 — Present · Charlotte, NC, US

   Responsibilities include but are not limited to:• Follow the Issues Management Policy and related processes and controls.• Accurately and timely review potential and actual issues initiated by regulators, WFAS, Enterprise/Regional Testing teams, and those self-identified, specifically focusing on those issues that have cross-regional impact.• Document required information related to the issue and respective corrective actions, schedule the corrective action plan working group calls, develop the corrective action plan, submit for management review/approval, and coordinate various validation activities.• Effectively review and provide credible challenge to verbal and written updates/statements made related to each corrective action (e.g, ensure the update is on target with the CA plan, ensure the progress towards completion is in line with the stated corrective action and resolves the underlying issue/root cause).• Effectively complete pre-validation activities prior to the completion of corrective actions to ensure we have successfully completed the required work and addressed the issue and underlying root cause.• Provide periodic concise/risk-focused written and verbal updates to senior and executive management for periodic reporting purposes.• Effectively partner with WFAS, Enterprise, Wholesale, and regional issues management coordinators and validation teams, as needed, throughout issue evaluation, remediation, and validation testing.• Leads project/virtual teams and mentors lower level staff.

Education

• Francis Marion University

  Business Administration