Jack Nealeigh

About Jack Nealeigh

Experienced Network Operations Center Manager with a demonstrated history of working in the electrical and electronic manufacturing industry. Skilled in Microsoft Word, Linux, Social Media, Troubleshooting, and Switches. Strong information technology professional graduated from Fullerton College.

Experience

1. Noc Assistant Manager

   Christie Digital Systems

   Jul 2003 — Present · Cypress, CA, US

   Responsible for Technical operations of the Christie Digital NOC * Supporting Digital Advertising/Signage and Digital Cinema.* Main escalation point for all technical issues in our NOC* Works daily with Linux, Windows using applications such as WINSCP,LOGMEIN. SSH and TELNET protocols*Managed our node NOC. Servers,routers, switches, UPS, projector.* Analyze reports to create performance metrics that result in meeting departmental requirements to fulfill service level agreements.* Plan & organize remote upgrades on media servers and digital projectors.* Ensure the Service Desk is responding to and addressing technical escalations from internal and external sources within SLA as specified in standard operating procedures.* Communicate technical trends with with Christie Service Directors/SR management.* Train analysts on new products, software, hardware, support and troubleshooting SOPs*Responsible for creation and implementation of SOPS and customer support adherence.*Ran our technical lead group. 15 employees under me directly * Manages and main editor of our own internal Wiki knowledge base. Skills: Linux, Windows Server, Office, Excel, Visio, Networking, SQL, Using Python, Nagios, Audio/video technologies, projector, server installations,SNMP, Amdocs, Agile, Sharepoint.