Jack McCourt
Services Architect at Verint Systems, Inc.
- Role
- Senior Services Architect at Verint
- Location
- Roswell, GA, US
- LinkedIn followers
- 500 followers
About Jack McCourt
Sixteen years positioning analytical software solutions to contact center customers looking to improve workforce optimization. Built customer loyalty, drove customer profitability, enhanced performance by listening to the voice of the customer. Delivered end-to-end solution suite of predictive business analytic solutions in order to optimize the workforce, improve enterprise processes, and enrich customer interactions. Fully integrated solutions suite includes speech analytics, data analytics, text analytics, desktop process analytics, customer feedback, workforce optimization, quality management and compliance recording. Hands-on, self-made professional equipped with substantial experience, strong business acumen, deep analytical skills, and an acute ability to identify challenges and offer immediate solutions.
Experience
Senior Services Architect
Jun 2007 — Present
Education
Keller Graduate School of Management of DeVry University
MPM
United States Naval Academy
BS
Naval Postgraduate School
MS
Skills
- Cloud Computing
- Business Analysis
- Cisco Technologies
- Pmp
- Change Management
- Agile Methodologies
- Crm
- Business Intelligence
- Business Process Improvement
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