Jack Lewis

Assistant Store Manager @Caffè Nero UK

Manchester, GB

Store Operations. Partner with the store manager in creating sales volume growth and creating a positive customer experience. Assists store manager in planning and executing sales promotions and maintaining a positive community image. Ensures that the store has sufficient product, merchandise, and supplies needed to manage an efficient store. Performs opening and closing duties. Delegates duties, as necessary, to shift supervisors and baristas. Performs financial documentation and register readings during shift. Ensures that the store, backroom, and equipment are maintained in a safe and clean manner. Conducts pre-employment interviews designed to minimize team member turnover and to ensure proper staffing levels are maintained. Fluctuations in sales due to holidays or local events. Assists the store manager in maintaining proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures. Responds to any and all emergencies while on shift by directing or performing steps necessary to ensure medical treatment and/or escape routes are available. Informs the store manager of any operational inconsistencies, employee incidents, accidents, potential safety hazards, or any unusual or pertinent events. Reports employee accidents and potential safety hazards to the store manager; completes appropriate paperwork, and recommends a proper course of action.Service. Pro-active in solving customer problems and satisfying customers in various situations. Ensures that all team members are committed to and demonstrate our Guiding Principles and House Rules. Ensures that all team members provide customers with efficient and friendly, superior service on a consistent basis. Consistently monitors, coaches and encourages team members to meet the Company’s service standards. Responds proactively to prevent and resolve customer service situations. Maintains efficient, friendly service standards.