Jack Laurence

About Jack Laurence

I am a Seattle local, life long athlete and Eagle Scout who believes that work should…

Experience

1. Runner Experience Specialist

   Brooks Running

   Mar 2022 — Present · Seattle, WA, US

   Responsibilities-Answering calls up to 8 hours a day and respond to other written contact channels (including social media, chat, text) as needed-Communicate to customers with a passion for service and a sincere desire to help-Seek positive, timely solutions to all customer’s questions and concerns, using a variety of system resources-Provide expert product advice, acting as a brand ambassador-Order administration including placing, tracking & modifying orders, processing returns, and researching delays or errors-Evaluate and track root cause of customer contacts to provide data for continuous improvement, reporting recurring issues quickly to appropriate leadership-Respond to challenging situations positively, de-escalate frustrated customers-Evaluate situational needs to determine and execute appropriate solutions-Manage time effectively and exhibit a strong ability to multi-task-Access and combine information from multiple systems to provide order details and analyze problems when they occur-Assist with order fulfillment when automated processes fail-Recognize potential fraudulent web transactions and escalate when appropriate-Work with cross-functional teams to assist customers.

Education

• University of Redlands

  Bachelor of Science (BS) Business Administration, Marketing

  2009 — 2013

Skills

• Public
• Management
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Production Assistance
• Microsoft Office
• Sales
• Online Marketing
• Public Speaking
• Microsoft Word
• Time Management
• Video Camera
• Salesforce
• Leadership
• Research
• Marketing Communications
• Social Networking
• Teamwork
• Cross-Functional Team Leadership
• Fundraising
• Film
• Customer Service
• Web-Based Research
• Social Media
• Printers
• Imovie
• Stage Lighting