Jack Kitchingham
Servant Leader | Retail Operations Strategist | Team Builder | Driving Performance Through People and Purpose
- Role
- Co Manager Store Manager at Hobby Lobby
- Location
- Fort Smith, AR, US
- LinkedIn followers
- 500 followers
About Jack Kitchingham
I am a servant leader with over two decades of experience leading retail teams through…
Experience
Co Manager Store Manager
Apr 2017 — Present
Progressed from Co-Manager to Store Manager at high-volume Hobby Lobby locations, overseeing store operations, leading large teams, and delivering measurable improvements in customer experience, inventory management, and associate development. Operated sq. ft. stores carrying SKUs.Key Achievements & Responsibilities:Servant Leadership: Built and led teams of 40–90 associates by cultivating a culture of trust, accountability, and growth; promoted from within and strengthened team morale through coaching and empowerment.Sales & Operational Execution: Delivered strong year-over-year sales growth through strategic execution of merchandising plans, seasonal promotions, and high-impact visual displays.Consistent Inventory Results through operational discipline.Customer Experience Champion: Maintained a customer-first environment, resulting in increased satisfaction, loyalty, and positive store reputation.High-Volume Department Oversight: Managed one of the company’s top-performing Frame Shops (ranked 4th out of 900+ stores), ensuring high-quality service delivery and process efficiency.Compliance & Efficiency: Oversaw all aspects of compliance including scheduling, payroll, safety, and policy adherence, ensuring store operations aligned with corporate standards.Mentorship & Team Development: Trained and mentored new leaders; played a key role in developing team members into supervisory and management roles, driving retention and succession planning.Throughout both roles, I led by example—rolling up my sleeves, staying close to the floor, and focusing on enabling my people to succeed. When teams thrive, results follow.
Education
University of Central Missouri
Bachelor's Degree
Crowder College
Associate's Degree
University of Central Missouri
Post Baccalaureate Certificate
Skills
- Shrinkage
- Inventory Management
- Inventory Control
- Visual Merchandising
- Big Box
- Profit
- Loss Prevention
- P&L Management
- Retail
- Team Building
- Leadership
- Hiring
- Store Management
- Recruiting
- Training
- Store Operations
- Customer Service
- Merchandising
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