Jack Hoskins
1st Line IT Technician @Vorboss
Signup · Get unlimited contacts
WORK HISTORY
1st Line IT Technician @Vorboss
Provide 1st Line customer facing and remote support- Provide internal IT - Helpdesk, incident management, PC and server configuration- Firewall configuration and troubleshooting- Daily system checks including backup monitoring and reporting- Proactively and reactively deliver technical support to clients as required to meet the demands of our clients and SLAs- Maintain and update internal client documentation and logging time and activities in a consistent and timely manner to allow client billing and business metric reporting. Contribute to documenting internal processes- Ensure client satisfaction is achieved and maintained at all times- Communicate diligently with customers: keeping them informed of incident progress, changes or agreed outages- Escalate issues that cannot be completed or risk being completed within agreed service levels- Remain up-to-date with current and future technologies emerging in the industry.
EDUCATION
Weston College Group
Diploma of Education, Electrician
ABOUT JACK HOSKINS
Learning valuable knowledge as a 1st line technician for Vorboss
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.