Jack Graham

About Jack Graham

I’m a strategically focused, critical thinker who thrives in problem solving situations. I have a demonstrated history of establishing and fostering long term business relationships. Helping my company and our clients grow their business is what motivates me.

Experience

1. Client Success Support Specialist

   Affirm

   Dec 2021 — Present

   Part of a team of CSMs, managing over SMB accounts, tasked with establishing and maintaining long-term, strategic business relationshipsOther responsibilities includes strategic planning, best practice recommendations, and selling finance optimization strategiesIn addition to long tail patch, responsible for managing a smaller book (100 clients) of high growth potential accountsLead research and plan strategy to optimize accounts with rapid growth and/or untapped potential Support clients in growing their businesses through contracting omnichannel sales and launching new accountsHold client calls & QBRs to analyze/break down demographic mix, conversion metrics, and volume dataRenegotiate merchant service agreements as necessaryAct as liaison between clients and Marketing to facilitate placement opportunitiesDaily account management including helping clients understand the product, managing expectations, and working internally to source solutionsCollaborate cross functionally to enhance processes and scale various aspects of the business

Education

• Seneca Valley High School

  High School Diploma

• Slippery Rock University of Pennsylvania

  Bachelor’s, Political Science