Jack Goodger
Head of Seller Growth @OnBuy
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WORK HISTORY
Head of Seller Growth @OnBuy
Manchester, GB
At OnBuy, I’m leading the mission to make seller success effortless. As Head of Seller Growth, I work to improve every step of the seller journey—from onboarding and activation to early trading and long-term growth. I focus on reducing friction, elevating seller experience, introducing data-driven lifecycle management, and building scalable systems that turn insights into impact. Ultimately, my role is about helping thousands of businesses grow with greater clarity, confidence, and commercial return.
EDUCATION
Hinchingbrooke
High School
SKILLS
ABOUT JACK GOODGER
I’m a Customer Success and Revenue Operations leader with over eight years of experience scaling global post-sales organisations in SaaS and digital marketplace environments. At 1stDibs, I progressed from Team Lead to Director, leading a global organisation across EMEA, APAC, and the US, responsible for more than $400M in GMV.My expertise lies in customer success strategy, retention growth, and operational scalability. I’ve built data-driven frameworks that improved Net Revenue Retention (NRR), reduced churn, and delivered predictable growth across enterprise and mid-market customer segments. I focus on creating scalable processes, health scoring systems, and customer engagement models that strengthen relationships and maximise lifetime value.I’m passionate about developing high-performing, customer-obsessed teams and aligning success strategies with Sales, Product, and Marketing to drive adoption, expansion, and advocacy. My leadership style is hands-on and people-first, grounded in clarity, collaboration, and commercial accountability.I take pride in creating structure from complexity—turning fragmented operations into scalable systems that deliver measurable results. Whether defining success playbooks, refining segmentation models, or leading retention initiatives, my focus remains on building sustainable, customer-led growth. Core Focus Areas:Customer Success Strategy | SaaS Growth | Global Leadership | Retention & NRR | Account Expansion | Customer Health Analytics | Revenue Operations | Change Management | Operational ExcellenceAlways open to connecting with SaaS and Customer Success leaders who share a passion for operational excellence, data-driven decision making, and customer-centric innovation.
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