Jack Gonsalves

About Jack Gonsalves

Technology Specialist with 32 years of experience in support and management of mission…

Experience

1. Sr Technology Experience Analyst

   ADP

   Apr 2000 — Present · Allentown, PA, US

   Work with IT management to provide “World Class” Desktop, laptop and Server support for our over Sales Associates as well as enterprise associates.•Proficient risk assessment and problem resolution regarding ticketing queue.•Proficient in Microsoft concentric infrastructure and third party integration including: Apple IOS, MS Active Directory, Cisco AnyConnect, InTune, Azure, Bomgar collaboration tools, backup and recovery configuration and management using OneDrive, MS Office, server and application virtualization, encryption for End-User machines.•Senior level Hardware and Software repair and troubleshooting with coordination of resources.•Integral member of Corporate Windows 11 Team responsible for one of the first mass roll-outs of Windows 11 and WebEx Teams/Calling. Working with the Microsoft product team and MAC support team to provide feedback for all Windows OS and Apple MAC products.•Proficient Windows client and Server infrastructures.•Honed time management skills leading office wide projects and company-wide initiatives.

Skills

• Sales
• Team Leadership
• Call Centers
• Crm
• Saas
• Salesforce.com
• Disaster Recovery
• Sarbanes-Oxley Act
• Lotus Notes
• Access
• Vendor Management
• System Deployment
• Network Administration
• Sales Process
• Software Documentation
• Adp Payroll
• Integration
• Rsa Security
• Citrix
• IT Management
• Vmware
• Business Process
• Windows 7
• Sql
• Sdlc
• Program Management
• Microsoft Exchange
• Networking
• Process Improvement
• Peoplesoft
• Technical Support
• Information Technology
• Time Management
• Hris
• Active Directory
• Business Process Improvement
• Microsoft Office
• Requirements Analysis
• Employee Benefits
• Business Analysis