Jack D. Cardoz

About Jack D. Cardoz

PERSONAL & CAREER STATEMENT : Senior cruise line professional with over 26 years of experience and over 5 years of Exceptional record of success in Luxury and Leisure Hotel sectors. After Luxury Hotel Sector, covered several key leadership roles for MSC Cruises. Primarily focused on the Hotel Department / Food and Beverage management while also worked for start up 2 new ship building projects.International expertise in hotel operations, quality improvement, customer satisfaction, business development and International Overall Hospitality Business. Goal-oriented, progressive individual with more than 27 years of combined experience in hospitality that allowed for the development of diverse skills and proactive management in the areas of Food and Beverage, Restaurant & Banqueting and executive administrationExcel at building, training, and leading top-performing, award-winning teams. Consistent history of increasing revenues, profitability, and performance. Experienced at directing pre-opening and opening activities and regulatory compliance. Excellent problem solving and financial management skills. last but not the least, a genuine enthusiasm in this job that I love.

Experience

1. Hotel Director

   MSC Cruises

   Apr 2022 — Present

   As Hotel Director am responsible for all aspects of Hotel Operations, day-to-day Crew management and Guests. leadership and strategic planning to all departments in support of the service culture, maximized operations and guest satisfaction. Responsible for managing the management team and overall targets to deliver an excellent guest experience, manage profitability and guest satisfaction measures. regular briefings and meetings with all head of departments, Ensuring full compliance with operating policies, procedures and service standards, Handling complaints, and oversee the service recovery proceduresEnsuring revenue and guest satisfaction targets are met and exceeded, Ensure all decisions are made in the best interest, Developing improvement actions, carry out costs savings, Closely monitor the reports on a daily basis and take decisions accordingly, Coordination with the head of departments for the execution of all activities and functions.Overseeing and managing all departments and working closely with department heads on a daily basis, Be accountable for the responsibilities of department heads and take ownership of all guest complaints, Respond to audits to ensure continual improvement is achieved, Responsible for legalization, occupational health & safety act, fire regulations and other legal requirements.

Education

• Siddharth Arts, Commerce & Science College, Mumbai

  S.Y.Bachelor of Commerce, Commerce

  1989 — 1991

• National Registry of Food Safety Professionals - USA

  Food Safety Manager

  2002