Jack Craciun
Software Engineer I at Wayfair
- Role
- Software Engineer at Wayfair
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Jack Craciun
Curious and self-driven Software Engineer who thrives on exploring new ideas, tackling…
Experience
Software Engineer
Aug 2024 — Present · Boston, MA, US
Resolve critical bugs in customer resolution workflows, including enabling B2B address additions, improving agent error messaging, and updating data sources to prevent workflow blockages for supplier transfers and scam-flagged customers—resulting in greater process clarity and reduced agent friction. Refactored over 12 post-order communication flows (email, push, SMS), including high-traffic Order Confirm and Ship Confirm notifications (100K+ and 50K+ daily sends), enabling deprecation of a legacy repository and saving ~$30K/month. Authored comprehensive documentation and coordinated implementation plans with product and data engineering teams, ensuring robust tracking and knowledge transfer for communication flows. Developed and integrated new business logic and REST API endpoints in Java and GraphQL to upload location data, enhancing fraud investigation for lost post-delivery claims. Migrated scam-related active hold logic from the unified data layer to a dedicated Scam Integration Service, consolidating decision logic and streamlining endpoint management.
Education
Northeastern University
Bachelor of Science - BS, Mathematics and Computer Science
2020 — 2024
Brecksville-Broadview Heights High School
High School Diploma
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