Jack Chalabian

About Jack Chalabian

As a Senior Customer Success Manager at Vee, I bring over seven years of expertise in…

Experience

1. Customer Success Lead

   GrowthAssistant

   Jan 2023 — Present · New York, NY, US

   GrowthAssistant is a global staffing solution that helps marketing teams focus on brand, strategy, and results, leaving their manual, repetitive, implementation work to a qualified GrowthAssistant. GrowthAssistant’s mission is to make work better for marketers around the globe. We find, place, and embed a full-time person (in less than 3 weeks). GrowthAssistant = Happy in-house teams.• Develop and implement Success and Support strategies, driving KPIs across 200+ customers, contributing to $17M in ARR, 65 NPS with 60% response rate, and a 6% churn rate.• Design and deliver playbooks for Enterprise QBRs, managing a $12M ARR portfolio and achieving 100% CSAT• Established and oversaw the Growth Assistant Success program to retain offshore talent and reduce churn, generating $500K in ARR savings since launch in Q4 of 2023.• Spearhead Customer Success Operations; crafting initiatives and playbooks for customer health scoring, churn mitigation, ticket escalation, price adjustments, and engagement metrics, ensuring consistent execution of key processes such as QBRs and save calls.• Lead a team of five in the Customer Experience department, encompassing Customer Success, Support, and GrowthAssistant Success.

Education

• Copenhagen Business School

  Business Administration and Management, General

  2016 — 2016

• University of Oregon

  BS

  2013 — 2017