Jack Burke
Information Technology Professional
- Role
- Tech Support Specialist 2 at Ellucian
- Location
- Arlington, VA, US
- LinkedIn followers
- 500 followers
About Jack Burke
I\'m a dedicated IT professional with a Bachelor of Science in Integrated Science and…
Experience
Tech Support Specialist 2
Jun 2025 — Present · Reston, VA, US
Tech support specialist Serve as the primary IT point of contact for the Call Center Services team, ensuring timely and effective support for all technical needs. Provide end-user troubleshooting and technical assistance across hardware, software, and network-related issues. Manage laptop inventory, including tracking, assignment, and lifecycle oversight to maintain accurate asset records. Utilize ServiceNow to create, manage, and resolve IT support tickets, and to track asset movements and status. Maintain and update asset records using tools such as Apple Business Manager, Workspace ONE, and Active Directory via CyberArk. Support company-wide IT operations, contributing to a stable and efficient technology environment
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