Jack Bonham
Claims Service Manager @Aviva
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WORK HISTORY
Claims Service Manager @Aviva
Norwich, GB
SKILLS
ABOUT JACK BONHAM
As a Claims Service Manager I am the face of Aviva for our corporate clients. My role involves identifying risks and trends within customer\'s claims experiences, then helping to establish new processes and solutions to any challenges faced. The core focus of my role is to help minimise potential claims in the future for our clients. I am always looking to secure new business for Aviva and to continue to ensure the great quality of service that I am able to provide for our existing clients.I started at Aviva as a claims handler and used key skills I had learnt from my previous role such as communication, problem solving, pragmatism and empathy. These are so important when helping your customer, whilst always being considerate of their situation. I established good relationships both internally and externally which played a key role in securing my promotion to Claims Service Manager.
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