Jack Bissell
Control Manager @Crosscountry Trains
Signup · Get unlimited contacts
WORK HISTORY
Control Manager @Crosscountry Trains
Line management of seven Duty Control Managers and 40+ Controllers, responsible for the real-time delivery of the entire CrossCountry service.• Lead author of internal Safety Management System (SMSF) policies.• Ownership of the Control Competency Management System.• Successfully led Control restructuring aligned to Voluntary Severance programme.• Agreed and implemented performance KPIs with stakeholders; established internal learning processes for service recovery.• Departmental lead on industrial action planning across RMT, ASLEF, and TSSA.• Co-negotiated Driver Rest Day Work Agreement.• Represented CrossCountry in national Rail Delivery Group workstream on Minimum Service Levels (MSLs) during industrial action.• Business lead on the industry-wide Train Service Recovery (ITSR) project.
EDUCATION
King's College London
Bachelor of Laws - LLB
ABOUT JACK BISSELL
Experienced operational leader with over a decade of progressive responsibility in rail service control, including line management of Duty Control Managers and Controllers at the UK\'s most geographically diverse train operator. Proven track record in project delivery, competency governance, industrial relations, and real-time operational resilience. Holds a Level 3 Award in Assessing Competency in the Workplace and Prince2 Practitioner certification. Adept at delivering improvement across complex, unionised, safety-critical environments. While not experienced in signalling or ETCS, brings deep expertise in live service delivery and system change within railway operations.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.