Jacinta Henderson

About Jacinta Henderson

I am a professional Healthcare Administrator/ Revenue Cycle Manager. I have 20+ years…

Experience

1. Market Access and Reimbursement Manager

   Stryker

   Jan 2020 — Present

   Deliver exceptional and timely customer service, ensuring effective follow-up both internally and externally to support patient access.•Educate, train, and assist the Sales team on coding, coverage, and payment-related issues.•Guide customers on coding, billing procedures, and coverage for the company’s products, helping facilitate payments from Medicare, Medicare Advantage, and Medigap carriers. Track reimbursement rates and collect de-identified remittance data when possible.•Build and maintain strong relationships with customers through onsite visits, providing education and identifying coverage and payment opportunities.•Work closely with customers to research, troubleshoot, and resolve claim and reimbursement issues, assisting with denials and underpayments.•Act as a liaison between customers and payers or billing software vendors.•Continuously evaluate processes and procedures, identifying ways to improve efficiency and productivity through process enhancements and technology.•Manage competing priorities effectively, ensuring timely follow-ups, proactive problem-solving, and clear escalation processes.•Ensure compliance with HIPAA regulations, company policies, and all applicable regulatory requirements regarding patient confidentiality and customer interactions.•Develop key reimbursement tools and analytics to support strategic and operational goals.•Train and mentor new reimbursement staff, ensuring they reach high-quality performance and full productivity quickly.•Provide recommendations that contribute to key business decisions and organizational success.•Manage a team of 7-14 reimbursement specialists, ensuring adherence to guidelines and best practices.•Stay up to date with industry trends by attending educational workshops, conferences, and professional networking events.•Lead special projects as needed.•Maintain and analyze reports to monitor account status and identify trends for proactive resolution.

Education

• Remington College-Houston Campus

  Medical Billing & Coding Certification, Medical Billing & Coding Certification

  2006 — 2007

• Strayer University

  Master of Business Administration - MBA, Business Administration and Management, General

  2019 — 2021

• Hillsborough College

  Associates in Business Administration, Healthcare Administration

  2013 — 2015

• Strayer University

  Bachelor's degree, Health/Health Care Administration/Management

  2015 — 2017

Skills

• Management
• Team Building
• Highly Proficient with Microsoft Office
• Outlook
• High Level of Quality Focus with Personal Effectiveness as Well as Team Oriented
• Advanced Computer Knowledge with Medical Systems
• Lean Six Sigma Yellow Belt Trained
• Cpt
• Training
• Multitasking Among Concurrent Projects
• Consistent Ability to Meet/Exceed Deadlines and Commitments
• Customer Service
• Certified Professional Coder
• Microsoft Word
• Invoicing
• Revenue Cycle Management
• Excellent Organizational, Analytical, Interpersonal and Training Skills.
• Powerpoint
• Microsoft Excel
• Microsoft Outlook
• Leadership
• Excellence in Customer and Client Satisfaction
• Accounts Payable & Receivable
• Strategic Problem Solving
• Medical Coding
• Medicare
• Revenue Cycle
• 8+ Years Supervisory/Management Experience in the Medical Administration Field
• Microsoft Office
• Icd-9
• Data Entry
• Medical Billing
• Medicaid
• Healthcare Management
• Project Management
• Access