Jacerlyn C.

About Jacerlyn C.

My titles haven\'t always said \"Customer Success\" but my work has.A career built across retail, EdTech SaaS, and healthcare has put me in the middle of complex customer environments where outcomes weren\'t optional. I\'ve spent years in roles where retention, adoption, and trust weren\'t metrics on a dashboard, they were the job.The results- Retention rebuilt from 50% to 80% across 125–150 healthcare provider accounts- 100% CSAT scores and top 5 national KPI performance across 250+ locations- 80%+ meeting show rate at Apptegy 30% above team averageWhat I\'m known for- Catching problems before they become reasons to leave- Turning complex challenges into clear next steps- Getting the right stakeholders aligned before things go sideways- Building structure where there wasn\'t any and making it lastI use AI tools deliberately — for market research, outreach strategy, and identifying patterns in data that others miss. And I\'ve spent years forecasting revenue, reforecasting in real time, and making resource decisions based on what the numbers were actually telling me.I\'m now bringing that background to Customer Success roles where instinct for outcomes, commercial awareness, and the ability to build trust quickly can drive impact.

Experience

1. Director of Business Development

   Patient Guide Solutions

   Jan 2024 — Present

Education

• The Ohio State University

  Political Science, Fashion Merchandising

  2002 — 2005