Jace Richards
Senior Product Manager @Pager Health
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WORK HISTORY
Senior Product Manager @Pager Health
NY, US
Direct end-to-end product lifecycle management for the Clinical Strategy line of business, leading the successful launch of a Task Management feature that empowers proactive outreach for care management, significantly enhancing operational efficiency and driving user adoption through iterative improvements and feature expansions. Building strong relationships with clinical and business leaders to align product development with user needs, ensuring stakeholder satisfaction and strategic alignment. Spearhead discovery and strategy for innovative healthcare solutions, with a focus on care management enablement, population health management, and Gaps in Care Closures, leveraging market research and user insights to prioritize impactful development initiatives. Guide the product team responsible for Content, Communications, and Rewards & Incentives within the Pager Health wellness offering. Manage the implementation of an engagement marketing solution used across multiple enterprise clients, improving member activation by over 130%
EDUCATION
Brigham Young University - Idaho
Bachelors, Nursing
University of Utah
Master of Science - MS, Nursing Informatics
SKILLS
ABOUT JACE RICHARDS
I build healthtech products that clinicians actually want to use.My career started as a NICU nurse a, where I saw firsthand how the right tools can transform patient outcomes—and how the wrong ones create frustration for the people trying to help. That clinical foundation shaped how I approach product management today and helps me cut through the noise to focus on what really matters.I lead products by staying close to user needs and translating them into solutions people want to use. Whether it\'s clinicians managing care gaps across 30M+ lives or telehealth providers streamlining patient intake, I thrive at the intersection of healthcare expertise and product strategy.Over the past decade at companies like Pager Health, doxy.me, Health Catalyst, and The University of Utah Hospital, I\'ve driven adoption improvements of 130-250% by solving real problems for real users.Currently, I\'m leading clinical product strategy at Pager Health, where I own end-to-end execution for our Clinical Strategy offering and guide development of care management tools that support proactive outreach and population health management. I\'m focused on building engagement solutions that help health plans activate members and close care gaps at scale.
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