Jac Hollingsworth
Enterprise Business Architect - Ark Uk Client Onboarding Operating Model Transformation Programme @PwC
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WORK HISTORY
Enterprise Business Architect - Ark Uk Client Onboarding Operating Model Transformation Programme @PwC
London, GB
Leading the end-to-end design of PwC UK’s Client Onboarding (KYC) Target Operating Model as part of a global transformation programme, aligning UK regulatory requirements with global standards, technology platforms and operational processes to deliver a scalable, compliant and client-centric onboarding framework.• Architecting the UK KYC operating model, including organisation design, end-to-end processes, governance structures, RACI frameworks and control environments to strengthen financial crime compliance and auditability.• Driving alignment between policy, operations and technology, translating complex AML/KYC regulatory requirements into practical solutions across Salesforce, DMS and external data platforms (e.g. LexisNexis, Companies House).• Leading cross-functional stakeholder engagement across all Lines of Service (Audit, Tax, Deals, Consulting, Risk), Financial Crime and Operations, facilitating workshops and decision-making forums to resolve complex design challenges.• Designing and facilitating scenario planning and decision frameworks, enabling stakeholders to evaluate trade-offs between regulatory compliance, user experience and operational efficiency.• Developing structured Design Decision artefacts (e.g. Client Outreach, Screening, Escalations, Case Management), providing clear problem definition, solution options and recommendations.• Identifying and addressing system and process misalignment, reducing reliance on manual workarounds and improving platform adoption.• Supporting integration of multiple technology components across the client lifecycle, ensuring cohesive data flow, governance and operational consistency.• Influencing senior stakeholders (Directors, MLRO, Partner level) to drive alignment on key design decisions, contributing to delivery of a scalable onboarding capability.
EDUCATION
Newcastle University
Bachelor of Arts (BA), Business Management
The King's School Chester
A-Level, Economics, Business Studies & Geography
SKILLS
ABOUT JAC HOLLINGSWORTH
LinkedIn Top Voice for Business Architecture and Lean Six Sigma.Certified Business Architect (CBA®) & Certified TOGAF® 10, Enterprise Architecture Practitioner.A Chartered Manager and holding a Diploma in Professional Consulting, Jac is client-focused, and enthusiastic about supporting clients through change.10 years consulting experience across Enterprise, Business & Process Architecture, Change Management, Digital Product Development, Project Management and Business Development.Proven track record of building and leading teams of consultants to deliver value to clients across industries. Cares about developing others and actively supports several team members with their growth. Developed strong commercial acumen, able to manage budgets, enhance workstream profits and drive sales during delivery.Key strengths: Enterprise & Business Architecture, Operating Model Design, Agile Delivery, Business Change, Leadership, Stakeholder Engagement, Delivery Strategy and Planning, Coaching, Benefits Management, Requirements Engineering, Financial Analysis & Tracking, Business Analysis, Negotiation, Business Process Design, Project Management & GovernanceSAFe AgilestLean Six SigmaChartered ManagerDiploma in Professional ConsultingCertified TOGAF® 10 Enterprise ArchitectClearance: BPS, SC
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