Jabir Mohammed Shariff

Experience

1. Support Engineer ll

   Amazon

   Dec 2018 — Present · Bengaluru, IN

   Support Engineer – IIAmazon JWO Tech (03/2020 – Present)•Worked with Service Team for bringup RDS instances for each store for Data Platform used to query by different Applied/Research Scientist•Implemented project management software solutions, reducing administrative workload by 40% and providing real-time insights into project progress for stakeholders.•Conducted cross-functional team workshops and training sessions, promoting collaboration across international teams and standardizing project processes.I have created a step by step SOP as this service is to be transferred to a Data Engineering •Team for Store Onboarding related to DP when the project is completed.•Assisted in the design and development of database models and structures.•Supported data integration projects, ensuring seamless data flow between systems.•Managed multiple customer onboarding requests involving schema updates, as well as the addition of new rows and columns to their respective database tables. This included collaborating with stakeholders to understand their requirements, executing SQL scripts to modify database structures, ensuring data integrity throughout the process, and providing documentation and support for the implemented changes.RISK AnalystAmazon Mechanical Turk (12/2018 – 02/2020)•Involved in Risk Investigation & Identifying new Fraud patterns. •Handling SQL data fetching/analysis, off Queue work, SIMs, SDU verification, connections and Mentorship.•Helped to strategize, prepare for incoming cases and to assign the investigators to manage workload, involved in handling critical BizOps tickets, Collaborated with Technical Program Manager Updating business team and onshore counterparts to maintain calibration.•Charge-back analysis and involved in identifying money laundering patterns. Used by Finance Partners to baseline CPH(Cost per head)/Cost per investigation.

Education

• Visvesvaraya Technological University

  Bachelor of Engineering (B.E.)