Jeremy Abbaterusso
Manager in Account Quality Services @Workplace Safety and Insurance Board (WSIB)
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WORK HISTORY
Manager in Account Quality Services @Workplace Safety and Insurance Board (WSIB)
Toronto, ON, CA
In this role I support in the planning, development, delivery and management of divisional and organizational wide projects focused on increasing service delivery, cost savings, and driving customer and/or staff experience. This is completed while managing outcomes being achieved by the project and downstream team(s) related to quality, risk management, and customer service metrics in accordance with our corporate strategy.Key Responsibilities: Effectively plan, develop and deliver key projects; largest project to date was the creation of a brand new registration system which reduced work efforts by 50% and customer cycle times from 10 days to 2.5 seconds Provide technical insights, advice and expertise; I act as a liaison between technical teams to fully understand scope and what projects will drive the business forward Facilitate short and long term business plans and innovation frameworks in order to achieve desired outcomes Effective communication, relationship and team development
EDUCATION
Ontario Tech University
Bachelor's degree, Commerce (Hons)
Durham College
General degree, Business Administration
Niagara College
Associate's degree, Marketing
SKILLS
ABOUT JEREMY ABBATERUSSO
Key Accomplishments: Three time consecutive winner of the Apple Innovation Award. This award represents one who uniquely approaches problems and the way they are solved while pushing their team through courageous decisions and expertise Proven ability to drive results; part of a team that won the 4th most creative and interactive marketing campaign worldwide for Hewlett Packard, Highest annual sales as an Apple business specialist by driving a 2.6 million sales increase, proven channel management by driving Apple team NPS from 43 to 76 on a 100 point scale of customer satisfaction Co-founder of a start-up which allowed me to showcase the unique characteristics that make entrepreneurs successful; passion, product/customer focus, tenacity despite failures, and execution One of fifteen students selected out of all Ontario Universities to do a global business internship in Hong Kong, China; Selected as Team Lead and manager for Beaconwall Ltd.Thank you for your time - Please don\'t hesitate to reach out I am always looking for thought provoking conversation and/or a coffee buddy!
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