Jabari Correia
IT Support Engineer @WME Group
Signup · Get unlimited contacts
WORK HISTORY
IT Support Engineer @WME Group
Nashville, TN, US
Highest performing IT Support Engineer of 2024 and 2025 in ticket resolution and service delivery at WME Group (formerly known as Endeavor). Supported users across 6 sites in hybrid Windows/Linux environments and enterprise identity, endpoint, and cloud systems. • Administer user lifecycle, permissions, and access controls across Active Directory, Azure AD/Entra ID, and Intune.• Deploy, configure, and maintain Windows/macOS endpoints and on‑premises server components supporting production workflows.• Support RHEL test hosts, performing package updates, service troubleshooting, and log analysis to stabilize development pipelines and reduce test cycle delays.• Maintain A/V, VoIP (Ziro/CUCM), mobile devices, and hardware fleet, ensuring reliable operations across all offices.• Partner with Infrastructure, Cybersecurity, Applications, HR, and Business Operations to implement system changes, reduce downtime, and uphold compliance.• Create and maintain technical documentation and runbooks to eliminate single‑point failures and strengthen cross‑team knowledge transfer.Selected Achievements• Played a pivotal role in rename and migration projects associated with conglomerate divestitures and rebranding.• Modernized the hardware fleet and migrated devices from on‑prem to cloud management for 300 users, improving endpoint reliability and reducing manual overhead.• Reduced recurring incidents by implementing proactive monitoring and documentation.
EDUCATION
American Public University
Bachelor of Science - BS, Information Technology Management
Old Dominion University
Bachelor of Science - BS, Management Information Systems, General
ABOUT JABARI CORREIA
Strategic and versatile IT Systems & Endpoint Engineer with enterprise experience across identity, cloud, and hybrid Windows, macOS, and Linux environments. I specialize in Azure AD/Entra ID, Intune, endpoint engineering, and automation, with a track record of reducing incidents, modernizing infrastructure, and improving operational reliability.I’ve supported large, distributed organizations across the entertainment, finance, defense/aerospace, telecommunications, hospitality and fine art/auction house and non-profit education industries, delivering secure, scalable, and user‑centric solutions. My work spans identity lifecycle management, endpoint configuration, RHEL support, PowerShell automation, and cross‑team collaboration with Infrastructure, Cybersecurity, and Business Operations.I bring emotionally intelligent service delivery, strong documentation practices, and a commitment to building resilient, modern IT ecosystems. EXPERTISE Tier 2-3 Tech Support Hardware, Software and Firmware Configuration Network Monitoring and Support Risk Assessment Business Analytics Preventative MaintenanceRecruiters, hiring managers, HR specialists, and other IT and software development personnel, please feel free to connect with me to gain access to my network! I\'d love to have you become a part of my story.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.