Jaanisha Lakshmikanth

Financial Assist Associate @Intrum

Glasgow, GB

As a Financial Assistant Associate, I specialize in KYC (Know Your Customer) procedures, meticulously managing customer accounts and delivering personalized services ensuring exemplary customer service and regulatory compliance within the financial sector: Customer Account Management: Managing customer accounts and providing personalized, customer-focused services. Financial Crime Prevention: Trained in Financial Crime Essentials to prevent financial crimes, adhering to Anti-Money Laundering (AML) procedures. Complaint Handling: Proficient in dealing with customer complaints, ensuring prompt resolution and adherence to Financial Conduct Authority (FCA) guidelines. Regulatory Compliance: Ensuring strict adherence to FCA guidelines and regulations to maintain compliance and drive fair outcomes for customers. Consumer Duty Regulation: Responsible for ensuring the delivery and compliance with all outcomes and activities held within the Consumer Duty regulation, achieving Key Performance Indicators (KPIs) set by stakeholders by driving fair outcomes for customers.I am committed to transparency, tailored solutions, and reducing overall customer debt while upholding the highest standards of professionalism and integrity.