Jaanish Ahmed
Customer Success Manager | AI & SaaS Startup | Onboarding, Adoption, Retention & Expansion
- Role
- Customer Success Manager at Sprouts.Ai
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Jaanish Ahmed
As a Customer Success Manager at SproutsAI, I focus on facilitating effective customer onboarding, driving product adoption, and ensuring customer retention. My work centers on building strong client relationships, identifying risks proactively, and leveraging data-driven insights to enhance customer outcomes. A graduate of KiiT University with a BTech in Mechanical Engineering, I transitioned from leadership recruitment into customer success, where I apply my expertise in stakeholder collaboration and strategic communication. I aim to support customers in achieving their goals and realizing long-term value from AI-driven SaaS solutions, contributing to impactful processes and growth in innovative environments.
Experience
Customer Success Manager
Oct 2023 — Present · Bengaluru, IN
Own the complete post-sales customer journey for high-touch SMB accounts, focusing on onboarding, product adoption, and renewals. • Partner with customers to understand their business goals and guide them through implementation, ensuring they realize value from the platform. • Conduct regular check-ins and health reviews, proactively identifying risks and expansion opportunities to enhance customer engagement. • Collaborate cross-functionally with Sales, Product, Engineering, and Marketing teams to improve the overall customer experience.
Education
KIIT - Kalinga Institute of Industrial Technology
Bachelor of Technology - BTech, Mechanical Engineering
2017 — 2021
Shalom Hills International School
Science and Mathematics
2013 — 2017
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