J Zucchetto
Channel Customer Engineer
- Role
- Channel Customer Engineer at Avaya
- Location
- Spokane, WA, US
- LinkedIn followers
- 500 followers
About J Zucchetto
Specialties: Voice, Video and Data Networks Design with an expertise in large scale Call Center consolidation and implementation.
Experience
Channel Customer Engineer
Jul 2025 — Present · US
Supported partners across North America, including Canada, in deploying premise, cloud, and hybrid solutions for voice and contact centers. Worked with partners to enhance their customer engineering workflows. Provided expert guidance on integrating advanced communication technologies to improve customer capabilities.
Education
Spokane Colleges
AA, Liberal Arts
1980 — 1983
Eastern Washington University
Communications
1984 — 1985
Skills
- Contact Centers
- Session Initiation Protocol (Sip)
- Unified Messaging
- Voip
- Ip
- Acd
- Managed Services
- Integration
- Sip
- Network Design
- Sip Trunking
- Cti
- Telephony
- Avaya
- Ethernet
- Saas
- Network Architecture
- Solution Selling
- Voice Over Ip (Voip)
- Wan
- Voice Mail
- Unified Communications
- Tdm
- Sales Engineering
- H.323
- Video Conferencing
- Ivr
- Lan-Wan
- Avaya Technologies
- Collaboration Solutions
- Telecommunications
- Wireless
- Telepresence
- Isdn
- Mpls
- Switches
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