J. Y. Halpin

About J. Y. Halpin

As a Managing Partner at Pontem Technology Partners, I help mid-market clients bridge the gap between their C-suite and board strategies and the practical implementation of employee and customer experience (EX/CX) technology solutions. My specialty is productivity applications and end-user computing, such as MS Teams, voice-enabling MS Teams, Contact Center/CX, and revenue-touching workflows. I have vast experience in Healthcare, Financial Services, Manufacturing and Retail markets, helping clients navigate productivity applications without sacrificing Security and Compliance Requirements.With over 20 years of previous experience in product development and contact center strategy and technology, I have the skills and knowledge to guide clients in selecting and integrating the best cloud-based platforms to meet their unique needs and goals. I also value autonomy, integrity, and continuity for my business and my clients, and I commit to providing unbiased, vendor-neutral, and long-term partnership and support.

Experience

1. COO Founder

   Pontem Technology Partners

   Jan 2022 — Present · Chesterbrook, PA, US

   Pontem Technology Partners, a vendor-neutral advisory firm, aligns C-suite and board strategies with the practical implementation of Employee and Customer Experience tech solutions. Specializing in the mid-market, we address gaps left by MSPs, VARs, and Gartner/Consultants. Our focus is on seamlessly integrating strategic mapping with operational delivery for partnership continuity and mutual success.Specializing in productivity applications and end-user computing for EX/CX enablement, we guide clients in understanding the strategic placement of MS Teams, voice-enabling MS Teams, Contact Center/CX, and revenue-touching workflows. We assist in selecting the best platform(s) to meet their unique needs and requirements from the start.