Jessie Taylor

About Jessie Taylor

Community building executive who transforms how people interact with the world around them. With 20+ years of experience building educational programs and nurturing global communities, I\'ve dedicated my career to igniting curiosity and fostering meaningful connections.As Head of Community at Geocaching HQ, I lead teams that support our global treasure-hunting community across 190+ countries. We cultivate memorable experiences through game moderation, social media, and community-driven event that bring people together through exploration and adventure.My expertise spans:Building and mentoring high-performing teamsCreating scalable systems that enhance community engagementDeveloping data-informed strategies that increase user retention and enagementAmplifying powerful volunteer networks Previously at Woodland Park Zoo, I revitalized educational programming and operational systems, increasing program revenue by nearly 200% to over $1M annually. My passion for employee development and operational excellence led to the creation of training protocols now used throughout the zoo industry.I excel in environments where innovation meets authentic community impact, where I can leverage my unique ability to see systems holistically while attending to the details that create exceptional experiences.Let\'s connect if you\'re passionate about community-building, experiential learning, or location-based engagement!

Experience

1. Head of Community

   Geocaching Hq

   Oct 2024 — Present

   Leading the global community strategy for the world\'s largest location-based adventure game with players across 190+ countries. Oversee multiple teams responsible for volunteer management, content moderation, events, social media, PR and gameplay guidelines.Key responsibilities and achievements:Direct a cross-functional department that supports community health and engagement across all player touchpointsDevelop and implement strategic initiatives that increase player retention, satisfaction, and community growthEstablish metrics and KPIs to measure community health, leveraging data to inform strategic decisionsCollaborate with executive leadership to align community goals with overall business objectivesLead organizational change management to improve operational efficiency and team effectivenessChampion the voice of the community in product development and business decisionsSupport a global network of 400+ community volunteers who serve as reviewers, translators and moderators, ensuring consistent gameplay experiences while adapting to diverse regional contexts and cultural considerations.

Education

• Western Washington University

  B.A, Environmental Education

  2002 — 2005

Skills

• Solution Selling
• Voice Over Ip (Voip)
• Contact Centers
• Professional Services
• Session Initiation Protocol (Sip)
• Internet Protocol (Ip)
• Mobile Devices
• Co-Location
• Channel
• Go-to-Market Strategy
• Contract Negotiation
• Selling
• Start-Ups
• New Business Development
• Team Building
• B2b
• Account Management
• Direct Sales
• Wireless Technologies
• Video Conferencing
• Saas
• Sales Process
• Salesforce.com
• Unified Communications
• Telephony
• Sales
• Negotiation
• Ivr
• Cloud Computing
• Product Management
• Sales Management
• Voip
• Business Development
• Call Centers
• Ip
• Software as a Service (Saas)
• Channel Partners
• Strategic Partnerships
• Sip
• Business Strategy