J Shrikant
Customer Success Consultant | Team Lead @ greytHR | Driving Upsell Growth | Cut Churn 30% | Unlocking Value for 400+ Clients
- Role
- Team Lead Customer Success at greytHR
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Experience
Team Lead Customer Success
Dec 2021 — Present · Bangalore Urban, IN
Customer Relationship Management: Proactively managed and nurtured relationships with clients, serving as a dedicated point of contact and ensuring their satisfaction throughout the customer journey.Customer Success Strategy: Developed and implemented effective customer success strategies to maximize customer value and drive retention, focusing on understanding customer needs, providing solutions, and delivering exceptional service.Account Expansion and Upselling: Identified opportunities for account expansion and collaborated with the sales team to drive upselling and cross-selling initiatives, contributing to revenue growth and customer satisfaction.Issue Resolution and Support: Addressed customer inquiries, concerns, and issues in a timely and effective manner, providing solutions and support to maintain high levels of customer satisfaction and loyalty.Data Analysis and Insights: Utilized data and analytics to gain insights into customer behavior and usage patterns, leveraging this information to proactively identify potential risks, recommend improvements, and personalize the customer experience.
Education
Sri Sathya Sai Institute of Higher Learning
Bachelor’s Degree, Economics
2006 — 2009
Sri Sathya Sai Institute of Higher Learning
Master’s Degree, Economics
2009 — 2011
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