J. Richard Ladouceur

About J. Richard Ladouceur

Technology executive with 20+ years leading infrastructure modernization, cybersecurity transformation, and IT service delivery across financial services, insurance, manufacturing, and non-profit sectors. Proven track record directing multi-million-dollar budgets, managing 23-client MSP portfolios ($6.4M ARR), and leading enterprise-scale Active Directory redesigns generating $4M+ annual savings. Expertise in M&A technology integration, governance (SOX/ISO/PCI), and hybrid cloud architecture (Azure/AWS). Multilingual leader (French/Haitian-Creole) with entrepreneurial background and ITIL/Lean (ACE) certifications.

Experience

1. Vcio

   CompassMSP

   Sep 2021 — Present · West Hartford, CT, US

   Responsibilities:o Managed 23-client portfolio across legal, manufacturing, museum, financial services, and non-profit verticals;$535K MRR ($6.4M ARR); teams of 5-15 per client engagemento Quarterback IT operations for 23 diverse clients within True Method MSP framework, ensuring SLA compliance and optimal service deliveryo Collaborated with C-suite executives to align IT budget planning with business strategy and technology procurement initiativeso Led digital transformation initiatives, developing multi-year technology roadmaps supporting long-term business objectiveso Conducted quarterly business reviews centered on OKRs and KPIs, demonstrating technology ROI to non-technical stakeholdersIdentified and implemented innovative solutions (RPA, cloud automation) streamlining business processes across client organizationso Initiate \"WAR-ROOM\" to resolved complex escalations involving infrastructure, networking, cloud systems, and data management

Education

• Quinnipiac University - School of Business

  Masters of Science Information Technology

Skills

• Security
• Enterprise Architecture
• Cob
• Integration
• Cobit
• Software Project Management
• Itil
• Help Desk Implementation
• Sox Compliancy
• Strategic Sourcing
• B2b2c
• System Analysis Design
• Vmware Esx
• Technical Support
• IT Audit
• Software Development Life Cycle (Sdlc)
• Active Directory Experience
• Business Analysis
• Vmware Infrastructure
• Business Process Improvement
• IT Business Strategy
• Novell Netware
• Capacity Planning
• Network Security
• Server Administration
• IT & Business Strategy Alignment
• Project Management
• Information Security Management
• Vdi
• IT Service Management
• IT Project & Program Management
• Requirements Analysis
• Networking
• Vendor Management
• Enterprise IT Infrastructure
• Management
• Capacity Management
• Windows Server