J Richard Duncan

About J Richard Duncan

Highly driven executive with over 30 years of work experience in the sales industry, call center management, and running my own business many years ago. I have experience managing over 300 associates at one time, managing multiple centers/sites, managing multiple programs at once, and driving performance metrics across multiple sites. I have experience managing the sales process with business to business and business to consumer segments. I also have the experience in taking any remodeling project and implementing a plan for my clients that will transform a dream into a reality. My experience in multiple industries has enabled me to see things differently than most because I can put myself in the shoes of my customer to understand what it is they want and need. You can reach me @ r•••@integrityrbd.com Specialties: Remodeling Sales, Canvassing for Lead Generation, Call Center/Vendor Management, Training/Quality Assurance Management, Start Up Call Center Management, Vendor Relationship Management, Budget/Forecasting Managemnt, Training Program Development, Consumer Satisfaction Management, Sales Pitch Presentation

Experience

1. Sales Manager

   Integrity Remodeling By Design

   Aug 2012 — Present · Wilmington, DE, US

   Will be responsible for all sales activity within the exterior envelope for remodeling projects;(roofing, siding, windows, and doors). Responsible for account management of existing clients and bringing in new business utilizing all methods within the industry. Integrity Remodeling by Design is a subsidiary of our parent company: Integrity Exteriors.

Education

• Wilmington University

  Still in Process (Business)

  1989 — 2014

Skills

• Sales
• Budget Management
• Sales Management
• Quality Assurance Management
• Operations Management
• Customer Retention
• New Business Development
• Training and Development
• Roofing Sales
• Lead Generation
• Client Services
• Telemarketing
• Call Center Management
• Team Building
• P & L
• Window Sales
• Contact Center Design
• Strategic Planning
• Call Center Design
• Quality Management
• Negotiating Contracts
• Account Management
• Entry Door Systems
• Customer Service
• Call Center Development
• Telephone Skills
• Work Force Management
• Customer Satisfaction
• Training Program Development
• Vendor Management
• Inside Sales
• Customer Experience
• Project Estimation
• Bpo/Outsourcing
• Script Writing
• Job Estimating
• P&L Management
• Pest Management
• Vendor Relations
• Pest Control