Jay Raval

IT Manager @Joriki Inc

Toronto, ON, CA

Implemented WMS and ERP systems, along with EDI integrations for suppliers, customers, and logistics partners, enhancing operational efficiency at Joriki Inc- Enhanced IT security by implementing NIST CSF 2.0 and ensured compliance with regulatory standards and audits- Managed IT infrastructure, controlled budget expenditures, and developed organizational policies to support operational excellence- Oversaw departmental needs, addressed software and technology requirements, and strategically defined CapEx and OpEx to reduce IT costs- Engaged with stakeholders to align IT objectives with business goals, driving cohesive and strategic growth- Streamlined ITSM (IT Service Management) and ITAM (IT Asset Management) processes, improving service delivery and asset tracking- Led cross-functional teams through critical project implementations and change management, ensuring minimal disruption and maximum efficiency- Developed and enforced data protection strategies, implementing best practices for backup, disaster recovery, and business continuity- Improved user training programs and technical support protocols, boosting productivity and reducing downtime across departments- Spearheaded vendor negotiations and partnerships, securing favorable contracts and optimizing IT investments.

Seneca College

High School Diploma