Josh M.
Customer Success and Project Management | People First Leader | Driven by Optimism, Energy, and the Outdoors
- Role
- Customer Success Manager at Worlds
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Josh M.
I enjoy solving meaningful problems with good people. Over the past 20 years, I\'ve…
Experience
Customer Success Manager
Sep 2025 — Present · Plano, TX, US
Partner with enterprise clients to uncover business challenges and translate them into clear technical requirements and measurable outcomesDrive cross-functional collaboration between engineering, product, and customer success teams to execute complex projects at scaleEstablish repeatable processes for delivery, proactively identify risks, and ensure stakeholders remain aligned from kickoff through adoptionHelp clients adopt AI-powered capabilities that enable real time insights, automation, and smarter decision makingCommunicate the business impact of AI-driven solutions by connecting them to efficiency, compliance, and cost savingsBuild lasting client relationships by serving as a trusted advisor and ensuring successful onboarding, adoption, and long-term success
Education
Southeast Community College-Milford
Associate of Science - AS, Electrical and Electronics Engineering
Texas McCombs School of Business
Postgraduate Degree, Artificial Intelligence & Machine Learning
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