Joshua K.
IT Support Specialist | Tech Enthusiast | Problem Solver in Logistics & Customer Service
- Role
- Medicaid Specialist at Centene Corporation
- Location
- Fresno, CA, US
- LinkedIn followers
- 500 followers
About Joshua K.
Tech-driven and passionate about problem-solving, I specialize in IT support, logistics…
Experience
Medicaid Specialist
Nov 2024 — Present
Assisted Medicaid members with eligibility, benefits, and claims inquiries, ensuring accurate information and timely resolution.Provided compassionate, solution-focused support, improving member satisfaction and retention.Collaborated with internal departments to resolve escalations and streamline communication between members and healthcare providers.Consistently exceeded quality assurance metrics by maintaining high accuracy and call efficiency scores
Education
Willow Glen High School
High School Diploma
2011 — 2015
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