James Kemp

Senior Manager, Advanced Analytics @Bell

Toronto, ON, CA

People ManagementProvide support to external teams and executives to help them understand the technical capabilities and limitations by translating this into business value and impact. This leads to the long term success of projects with an end to end support model being put in place that ensures sustainabilityRevamped the reporting team by providing more cross training, intertwinement with the execution team, and executive prioritization sessions that led to a multiple day decrease in the time it takes to build reportsDeveloped a team of analysts to bridge the gap between project conception, business delivery, and reporting outcomesRoadmapping long term goals for team including personal goals for team members, prioritizing initiatives to be completed, and marking key milestones for the team to achieve along the wayProject Management Work closely with stakeholders and team members to brainstorm and decide on metrics that could best measure the benefits of projects when the outcomes are ambiguousLead projects end-to-end (e.g. introducing a targeted offer system to new interaction channels) resulting in a 2% decrease in customer churn and expansion of the tool across the businessLeading cross team meetings to keep all stakeholders informed of key milestones, updates, and objectives. This would range from high level updates to SVP to working level teams with development workAnalyticsPrioritizing incoming requests through both qualitative and quantitative measures to extract the maximum possible business value from the team for B2C analyticsDeveloped new cross checking methods with our stakeholders to ensure the accuracy of our reports which uncovered and led to a fix for an existing gap that under reported offer acceptances Collaborating with the data engineering team to prioritize between requests and roadmapping future projects

Western University

Finance and Administration

York University

Certificate, Big Data Analytics

York University

Certificate, Advanced Predictive Science and Data Analytics