J. Jonathan Walters

Experience

1. Software Engineering Manager

   Accenture Federal Services

   Apr 2022 — Present · Arlington, VA, US

   Serve as Technology Delivery Lead, Infrastructure Lead, and Platform SME, driving ServiceNow-based solutions and bridging technical teams with business stakeholders.• Lead modernization of DoD agency ITSM infrastructure across multiple secure networks.• Manage full platform lifecycle leveraging Agile/SCRUM methodologies and CI/CD principles.• Design and enforce governance frameworks to support scalable, multi-team ServiceNow development.• Configure, customize, and maintain ServiceNow modules, workflows, and integrations.• Align platform strategy with broader ITSM and enterprise goals, ensuring compliance and performance.• Partner with customer teams to translate requirements into technical solutions and manage production deployments.• Lead data analysis and transformation initiatives to support enterprise reporting and service optimization.• Spearheaded solutioning, governance, and implementation for Asset Management (HAM/SAM) and CMDB deployment, guiding cross-functional technical teams.

Education

• The City College of New York

  Electrical Engineering

• Stony Brook University

  Bachelor of Engineering (B.E.), Engineering Science

Skills

• Sharepoint
• Testing
• IT Service Management
• Configuration Management
• Disaster Recovery
• Sdlc
• Solution Architecture
• IT Operations
• Requirements Analysis
• Agile Methodologies
• Cloud Computing
• Pre-Sales
• Service Management
• Data Center
• Software Project Management
• System Deployment
• Itil
• Javascript
• Hp
• Integration
• Unix
• Enterprise Architecture
• Virtualization
• Xml
• IT Management
• IT Strategy
• Service Delivery
• Process Engineering
• Business Analysis
• Java
• Cmdb
• Visio
• Knowledge Management