J. J. John James Pearse
Business-Minded, Mission-Driven | CX Success, Operations, & Arts Non-Profit Leadership | Indiana University Kelley School of Business MBA Candidate
- Role
- Customer Relationship Specialist at Protolabs
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About J. J. John James Pearse
I’m a client experience and operations professional with 10+ years of experience supporting organizations at the intersection of CX, operations, and process improvement. My work has focused on helping teams operate more effectively while ensuring customers, partners, and stakeholders feel supported, heard, and valued.Throughout my career, I’ve worked closely with cross-functional teams, external vendors, and leadership to streamline workflows, resolve complex issues, and improve service outcomes. I’m especially strong at translating operational challenges into practical solutions—whether that’s improving support processes, strengthening vendor relationships, or helping teams scale without losing the human element.In addition to my professional work, I’m actively involved in arts non-profit board operations, where I contribute to governance, organizational planning, and mission-driven decision-making. This experience has reinforced my belief that strong operations and thoughtful leadership are essential to sustainable impact—whether in a business or nonprofit setting.I bring a people-centered, detail-oriented, and collaborative approach to everything I do. Colleagues know me as someone who follows through, communicates clearly, and keeps both outcomes and relationships in mind.Core strengths include:Customer Experience & Support OperationsVendor & Partner ManagementProcess Improvement & DocumentationCross-Functional CollaborationNon-profit Board & Governance SupportI’m motivated by roles where I can blend business acumen with empathy, improve systems, and help organizations deliver better experiences—internally and externally.
Experience
Customer Relationship Specialist
Mar 2026 — Present · Maple Plain, MN, US
Education
Bowling Green State University
MM, Orchestral Conducting
2011 — 2013
Indiana University Bloomington
BM, Music Performance in Percussion
2007 — 2011
Indiana University - Kelley School of Business
Master of Business Administration - MBA
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