J Hanson

About J Hanson

As a Network Support Specialist at EnterOne, I provide administration and security…

Experience

1. Network Support Specialist

   EnterOne

   Feb 2025 — Present · WA, US

   Provide customer-focused technical support in a hybrid environment, assisting both internal and external clients with operating systems, software applications, peripherals, installations, and device imaging. Diagnose and troubleshoot technical issues while delivering effective guidance and training to users. Strong interpersonal and communication skills are essential for success in this role. Deliver operational and remote technical support for clients during training events, ensuring seamless connectivity and functionality. Manage the maintenance, inventory, and deployment of hardware and software, optimizing resources and ensuring up-to-date technology. Identify opportunities to migrate workloads to cloud-based services and assist in the transition. Provide responsive helpdesk support for corporate users, resolving technical issues efficiently. Handle imaging and deployment of desktop and laptop computers. Set up and configure workstations, including on-premise desktops, laptops, and virtual classroom environments in Skytap. Coordinate with hardware vendors for repairs, installations, and upgrades. Administer user and student accounts in O365, maintaining security and accessibility. Continuously seek opportunities to enhance efficiency and document processes to improve troubleshooting and support procedures.

Education

• ITT Technical Institute-Salem

  Associates of Applied Science (A.A.S.), Electrical Engineering Technology

  2012 — 2014

• ITT Technical Institute-Salem

  Bachelor of Applied Science (B.A.Sc.), Electrical Engineering and Communications Technology

  2012 — 2016

Skills

• Judgment and Decision Making — Considering the Relative Costs and Benefits of Po
• Troubleshooting — Determining Causes of Operating Errors and Deciding What to Do
• Hand Tools
• Power Tools
• Microsoft Office
• Management
• Team Building
• Electronics
• Wiring
• Strategic Planning
• Quality Control Analysis — Conducting Tests and Inspections of Products, Service
• Electronics Repair
• Test Equipment
• Security Operations
• Equipment Maintenance — Performing Routine Maintenance on Equipment and Determin
• Inspection
• Personnel Supervision
• Generators
• Soldering
• Critical Thinking — Using Logic and Reasoning to Identify the Strengths and Weak
• Oscilloscope
• Law Enforcement Operations
• Security Clearance
• Military Operations
• Supervisory Experience
• Repairing — Repairing Machines or Systems Using the Needed Tools.
• Electrical Troubleshooting
• Complex Problem Solving — Identifying Complex Problems and Reviewing Related Inf
• Training
• Electrical Engineering
• Electricians
• Microsoft Excel
• Force Protection
• Troubleshooting
• Electricity
• Firefighting
• Leadership
• Organizational Leadership
• Military Training
• Military Experience